Terms & Conditions

Customer Support:

GOLO's customer support team is available Mon – Fri 9am-5:30pm EST, to assist you with any questions. You can reach our customer support team at 1-800-730-GOLO (4656) or via email at support@golo.com. Please note: Our Customer Service representatives are not trained medical professionals and therefore cannot provide medical advice.

Shipping:

GOLO ships all orders within 1-2 business days. Credit cards will not be charged unless inventory is available and the order is ready to be shipped. We offer free shipping on all orders to all US addresses (2-5 business day delivery). Shipping to Canada is $15.00 and does not include duties & taxes – these fees may be due when your package arrives (delivery time to Canada is typically 7-10 business days). Orders are shipped via DHL, USPS, UPS, FEDEX or other comparable shippers. All orders can be tracked online. Tracking instructions will be provided in your shipping confirmation email.

Telephone Calls & Call Recording:

When you place an order with GOLO, you will be asked to provide us with a telephone number where we can reach you. Your telephone number is required so that GOLO can reach you with informational calls related to your orders. All calls to and from GOLO may be monitored or recorded for quality and training purposes.

Sales Tax:

GOLO is required to collect sales tax where applicable by law.

Payment Plans:

The Customer acknowledges that GOLO offers its Customer’s the use of third-party payment solution providers, such as ViaBill, and such third-party payment providers are not otherwise associated with GOLO.  Customer agrees to release GOLO from any liability for actions or conduct of third-party payment vendors, such as ViaBill.  Customer further agrees to indemnify GOLO for any liability to GOLO as result of Customer’s use of any third-party payment vendor, including ViaBill.   

Summary-

GOLO offers a payment plan option to its customers through ViaBill for purchases.  By using ViaBill, you can receive your order now and pay in 4 easy installments with no extra charge, no interest and no other fees provided you qualify and agree to ViaBill’s terms and conditions.  There is also no credit check required to use this service.

How it works-

Should you choose this option, simply select ViaBill as the payment option during checkout.  After clicking on the “complete order” button, you will be directed to ViaBill’s payment portal to complete your payment details.  The total purchase price of your order, which includes any upgraded shipping and applicable taxes, will be divided into 4 equal payments.  The first payment, which is equal to 25% of your total purchase, is charged to your credit or debit card when you place your order.   The remaining 3 payments will then be automatically charged approximately every following 30 days thereafter.

To learn more about ViaBill, click here https://viabill.com/faq-shoppers/

To Use ViaBill, You Must:

• Be at least 18 years old

• Have a valid U.S. credit or debit card

• Have a valid mobile phone number

• Agree to ViaBill’s Terms and Conditions at the time of purchase that are posted on ViaBill’s website

Other:

ViaBill is a third-party payment solution provider and is not otherwise associated with GOLO.  If you need assistance with the payment plan option after your purchase, you must contact ViaBill directly using the information provided at the time of purchase.

Depending on the total purchase price of your order, the amount of each installment may be rounded up or down to make each of the installments an equal amount.  Such rounding may increase or decrease the total purchase price. 

Gift with Purchase:

During a Gift with Purchase promotion, each GOLO Metabolic Plan order will be eligible for 1 free gift. Additional items are available for purchase after logging into your online mygolo account.

Return Policy:

GOLO, LLC backs all products including Release® with a 60-day money back guarantee on your first order. The 60-day period begins on the day that your package is received. If you wish to make a return, please contact us at (800) 730­-GOLO (4656) within the first 60 days of receiving your order for a return authorization number and return instructions. 60-day guarantee is good for first time orders of a product only, limit one per customer. Please contact us to ensure that you are eligible for a refund before returning your product to GOLO; returned items that are not eligible for return will not be mailed back to the customer.

Please note: in order to receive a full refund, all items returned must be complete. For example, if you are returning a GOLO Metabolic Plan, all booklets must be included in your return along with remaining supplements if applicable, in order to receive a complete refund. If nothing is returned, a refund will not be issued. All requests for refunds and returns must be made within 60 days of the receipt of your package. Your return must be postmarked within the time allotted on the return instructions that are issued.

Please note: GOLO does not pay for return shipping fees, and does not refund any shipping costs paid. Packages that are returned without a return authorization number and/or packages refused by the customer at the time of delivery will have a return shipping fee deducted from the refund: GOLO Booklets only - $5.00 deduction; Release supplements, GOLO Metabolic Plans & all other GOLO products- $12.00 deduction. To ensure proper credit to your account, GOLO recommends that you obtain tracking information on your return package. Please save your shipping receipt until your refund has been received. Refunds are processed within 7 - 10 business days of receipt. Shipping costs are nonrefundable. Credits may take 48-72 hours to appear in your account once they have been processed. This timeframe is determined by your financial institution. Please refer to your financial institution for questions regarding this time frame. GOLO is not responsible for any bank or credit card fees that you may incur. Refunds issued by paper check will be sent via US mail. If you have further questions, please call Customer Support at 1-800-730-GOLO (4656)

If you purchased through an authorized third party (Walmart.com or eBay) and are requesting a return, you must contact that entity for a return.

Address Changes and/or Order Cancellation Requests:

All orders are processed in our warehouse immediately after order placement and therefore requests for address changes and/or order cancellation may not be possible. Order cancellation requests - if we are not able to accommodate the request to cancel an order, the standard return procedure as noted above should be followed in order to receive a refund. Address change requests – if Customer Service receives a request to change the shipping address after the order has been processed for shipping, GOLO will reship a new package provided the customer pays the following additional fees. GOLO for Life plan with 1 bottle of Release - $15; GOLO for Life Plan w/ 2 bottles of Release $20; GOLO for Life Plan w/ 3 bottles of Release $25. Please contact customer service at 800-730-4656 to arrange payment and new shipment.

Not for Resale:

The resale and/or repackaging of GOLO Products is unauthorized and prohibited. GOLO Products are only sold directly by GOLO, LLC or our approved reseller eBay. Accordingly, GOLO, LLC will not be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to your purchase of products from any entity other than GOLO, LLC.

The content, information, designs, materials, functions and data included in and contained on the www.golo.com website (the "Content"), and the products and services marketed for sale on the www.golo.com website (the "Products") are protected by intellectual property and other laws. You must comply with these and any other applicable laws when you use the Content, or purchase or use the Products.

Unless indicated to the contrary and subject to your strict compliance with these terms, you may purchase, access and use the Content and the Products only for personal, noncommercial use, and in connection with your authorized purchase of our products. In connection with these uses, GOLO, LLC grants you a limited, nonexclusive, revocable, non-assignable, personal and nontransferable license to: purchase and use the Products, or access, copy, download, display, view, use and/or print copies of the Content made available on the www.golo.com website on a personal computer, mobile phone or other wireless device, or another Internet enabled device.

SMS Texting:

Click here for SMS terms

Use of Our Website:

By using our websites (www.golo.com) you agree that you are legally bound to abide by these terms and conditions. We may from time to time make changes or additions without notifying you. We encourage you to review our terms and conditions periodically for changes.

Content:

You understand and acknowledge that all content, whether privately or publicly posted or transmitted, is the sole responsibility of the person from whom such content originated. You, not GOLO, are responsible for all content that you post, upload, email, transmit, or make available on the website. GOLO does not control content (GOLO may or may not prescreen content) and does not guarantee the accuracy, integrity, or quality of such content. GOLO will not be liable for any content or loss or damage of any kind incurred as a result of the use of any content made available on the website.

GOLO may access and/or disclose your account and content associated with said account if required to by law or in good faith belief that such access is reasonably necessary to 1) enforce our Terms and Conditions, 2) respond to claims including legal processes, 3) respond to your requests for customer service, or 4) to protect GOLO, its users and the public.

Becoming a Registered User:

When you create an account on our websites, you agree to provide accurate and complete information about yourself. GOLO, LLC has the right to suspend or terminate your account if you are suspected of providing false or misleading information. The responsibility for maintaining the confidentially of your account is yours. GOLO is not liable or responsible for any loss or damage that may arise from any unauthorized use, access, or any other breach of security of your Account. You agree not to: 1) post, upload, email, or otherwise make available any content that is fraudulent, deceptive, unlawful, harmful, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or is otherwise objectionable; 2) impersonate any person, business or entity, including, but not limited to, GOLO and its employees or agents; 3) harass, victimize, intimidate or stalk an individual or group of individuals whether on the basis or religion, gender, orientation, race, ethnicity, age, disability or otherwise; 4) manipulate identifiers in order to disguise the origin of any content; 5) upload, post, email, transmit or otherwise make available: (a) any content that you do not have a right to make available under any law or contract (b) any content that infringes on any intellectual property or proprietary rights of any third party, including patent, trademark, trade secret, copyright, and/or publicity rights or (c) any material that contains software viruses or any other computer codes, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; 6) interfere with or disrupt the Site or servers or networks connected to the Site or interfere with any other party’s use and enjoyment of the Site; 7) gain or attempt to gain unauthorized access to the site, accounts, computer systems or networks via hacking, password mining or any other means; 8) transmit, directly or indirectly, any unsolicited bulk communications, including emails and instant messages; 9) violate any applicable local, state or federal laws, rules and/or regulations or 10) violate these terms or any policy posted on this site.

myGOLO.com membership:

In order to register to become a member of GOLO, you must do so in accordance with instructions throughout this Website. If you elect to become a registered user of GOLO's Website, you agree to provide us with true and accurate information about yourself. Without limiting any other provision of these Terms & Conditions you further agree not to register for more than one account, or create a false or misleading identity on this Website. When you become a member, GOLO will e­mail you news, product information, and offers. You may opt out of these by selecting opt out under your account setup, selecting opt out on any electronic communication, calling customer service at 1­-800­-730­-GOLO (4656), or emailing us at support@golo.com. The GOLO membership is subject to change as the business determines necessary.

Becoming a member:

You must be 18 or older to become a member of GOLO. If you are under 18 you will need to use the account of a parent or legal guardian, who is at least 18 years of age, with their permission. This adult will be responsible for all of your activity on this site.

In order to become a member and have full access to the site, you will need to purchase a GOLO Metabolic Plan and provide an email address and create a secure password.

Responsibility as a member:

You are responsible for any activity used on the site that is associated with your account.

License:

When you submit or post something on www.golo.com, you grant GOLO the license to use such content in any form of media.

Indemnification:

You agree to hold and indemnify GOLO and its subsidiaries, affiliates, officers, agents, and employees harmless from any and all liabilities, claims, demands, actions, suits, losses, obligations, judgments, proceedings, damages, expenses, and costs (including reasonable attorneys' fees), based on, arising from or related to (a) content you post, transmit, submit, modify or make available on the Site; (b) your use of the Site; (c) your connection to the Site; (d) your breach or attempted breach of these Terms; or (e) your violation of any third party rights.

Disclaimer:

Your use of this website is at your sole risk. The GOLO products, content and materials on this website are provided "as is" and without warranties of any kind, whether implied or expressed including but not limited to warranties of title, merchantability, fitness for a particular purpose and non-­infringement. GOLO does not represent that your use will be uninterrupted, timely, secure or free from error or that any errors will be corrected.

Copyright:

You agree and understand that GOLO, LLC shall not be liable to you for anything relating to our website.

Limitation:

GOLO respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us. GOLO, LLC • 256 Chapman Road #104, Newark, DE 19702 • 302-­781­-4260 support@golo.com

Children:

Anyone under 18 needs their parent or guardian's permission to use our site.

Health Disclaimer:

GOLO offers weight loss management solutions and information. GOLO is intended only to assist users in their personal weight loss efforts. GOLO is not a medical organization. The GOLO staff cannot give you medical advice or diagnosis. Nothing contained in this website or in the materials provided by GOLO should be construed as a diagnosis or treatment. The information and reports generated by GOLO should not be interpreted as a substitute for physician consultation, evaluation, or treatment. You are urged and advised to seek the advice of a physician before beginning any weight loss regimen. This website is intended for use only by healthy adult individuals who have been cleared by a physician to start a weight loss program or an insulin resistance weight loss program. It is not intended for use by minors, pregnant women, or individuals with any type of health condition. Such individuals are specifically warned to seek professional medical advice prior to initiating any form of weight loss effort or regimen.

General:

The content of these terms and conditions is the entire agreement between you and GOLO, LLC and hereby governs your use of the website www.golo.com. The laws of the state of Delaware shall govern jurisdiction and the limits of these terms and conditions.

GOLO reserves the right the modify, enhance, terminate or otherwise change product benefits, promotions and prices from time to time at our sole discretion.

Privacy Policy

Your Personal Information:

Your confidentiality is assured. GOLO does not sell, rent, or lease any personal information to any third parties, for any reason. We use your personal information strictly for internal purposes. We may share your information with companies that perform services for us (such as customer service, fulfillment, and shipping) but they may not disclose your information for other purposes. Your personal information on www.golo.com is not shared or used.

We value the privacy of your personal information. When you enter information such as a credit card number through our ordering system, we encrypt the information using secure socket layer technology (SSL). We adhere to industry standards in order to protect the personal information that is submitted to us. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Opting out of Information from GOLO:

GOLO will e­mail you news, product information, and offers. You may opt out of these by selecting opt out under your account setup, selecting opt out on any electronic communication, calling customer service at 1­-800­-730­-GOLO (4656) , or emailing us at support@golo.com.

Cookies:

We use cookies (small text files that are stored on a user’s computer for record keeping purposes) to collect anonymous information about how you use www.golo.com by accessing cookies on your computer. The cookies track information such as how often you visit our site, what pages you view, and where you go after you leave our site. Cookies are not connected to your personal information.

Web Beacons:

We use web beacons to help us manage content on our site by informing us what content is effective. (Beacons are a small graphic with a unique identifier, similar in function to cookies, which are used to track the online movements of web users. Beacons are embedded invisibly on web pages and are not stored on a user’s computer hard drive.) The information gathered by web beacons does not tie into your personal identifiable information.