Refund policy

Return Policy and Money Back Guarantee:

Supplements & Fitness Products

All GOLO supplements and fitness  products come with a 60-day money back guarantee. This money back guarantee is good for first time orders of a Product only and is limited to one return per customer per Product. The 60-day period begins on the day you receive the Product. If the Product you receive is damaged in shipping, you may return it for a full refund, or we will ship you a replacement Product.

Return Authorization Process (GOLO for Life Plan, Release, Go Digest, Aerotrainer, Perfect 5, Recipe books, T-shirts):  

If you wish to make a return within the allotted timeframe, please contact us at 1-800-730-4656 or send an email to support@golo.com, for a return authorization number and return instructions. It is important that you contact us before returning any Product to ensure that you are eligible for a refund; returned items that are not eligible for a refund will not be processed and replacement product will not be shipped (or refund given) back to you. We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer. 

If you purchased from GOLO eBay, and are requesting a return, you must contact GOLO through eBay for a return.

GOLO Perishable Foods

GOLO guarantees the quality of our products and that you will receive your order in good condition. Since the GOLO Foods products are perishable, GOLO cannot accept returned food products or offer refunds. If your order arrives damaged, or is incorrect, GOLO will be happy to send a replacement order.  If your order is damaged or incorrect, please call GOLO at 800-730-4656 or email us at support@golo.com within five (5) days of the date you received your order.  GOLO may require you to provide photographic evidence or documentation for damaged or incorrect orders before any replacement is issued.

Return/Refund Process:

In order to receive a full refund when returning a product to GOLO, all items must be complete. For example, if you are returning a GOLO® For Life Plan, all booklets must be included in your return along with any remaining supplements or if you are returning. If your return package is missing items, you still may receive a partial refund. However, if nothing is returned, a refund will not be issued. Your return must be postmarked within the time allotted on the return authorization instructions that are issued to you. Once a return is requested, your account will be deactivated, and you will no longer be able to access your GOLO account.

Please note: GOLO does not refund shipping costs paid. Packages that are returned within the 60-day timeframe but without a return authorization number and/or packages refused by the customer at the time of delivery will have a return fee deducted from the refund: Release® dietary supplements, GOLO® For Life Plans, and all other GOLO® products, including the AeroTrainer® exercise platform - $12.00 deduction. To ensure proper credit to your account, GOLO recommends that you obtain tracking information on your return package. Please save your shipping receipt until your refund has been received. Refunds are processed within 7 - 10 business days of receipt. Shipping costs are nonrefundable. Credits may take 48-72 hours to appear in your account once they have been processed. This timeframe is determined by your financial institution. Please refer to your financial institution for questions regarding this time frame. GOLO is not responsible for any bank or credit card fees that you may incur. Refunds issued by paper check will be sent via US mail. If you have further questions, please call 1-800-730-4656 for customer support.

GOLO is not responsible for any items returned including where such return includes non-GOLO products.

Order Cancellation Requests:

All orders are processed in our warehouse immediately after order placement and therefore cancellation requests may not always be accommodated. If we are not able to accommodate your request to cancel an order, the standard return procedure as noted above should be followed in order to receive a refund.