Edit App measurement settings: tap the ‘Profile’ button (bottom right of the App’s home screen), then ‘General Settings.’

Check that batteries are installed properly and charged. Replace batteries, if necessary.

Enable Bluetooth on your mobile device. Pair through the App, not your Bluetooth settings. Still not working? Try closing and restarting Bluetooth or exit and restart the App. 

Ensure other devices are not also trying to connect, which may interfere with pairing.

Remove socks/shoes and try again. 

Do not exceed maximum capacity.

The surface where the scale is placed can cause inaccurate and inconsistent results, when placed on a carpet or uneven surface. It is recommended that you place the scale on an even hard surface.If the scale is displaying a number other than zero (0.0), push on the top of the scale. The scale should recalibrate.

The scale measures 12 crucial metrics: 

• Weight: The weight of your body, usually measured in kilograms or pounds.
• BMI: Body Mass Index, an estimation of body fat based on a person’s weight and height.
• BMR: Basal Metabolic Rate, the minimum rate of energy required by your body to sustain basic life activities in a quiet state.
• Muscle Rate: The percentage of your body weight that is made up of muscle.
• Muscle Mass: The total weight of all the muscle tissue in your body, including skeletal, myocardial, and smooth muscle.
• Bone Mass: Total amount of bone tissue in your skeleton, including minerals and bone cells.
• Fat Percentage: The percentage of body fat in your body.
• Subcutaneous Fat Percentage: The percentage of body fat beneath the cells lining your blood vessels in total body weight.
• Visceral Fat: The body fat surrounding your organs, mainly distributed in the abdominal cavity, including fat around the liver, heart, kidneys, and pancreas.
• Body Water: The percentage of water in your tissues compared to total body weight, also known as body moisture content.
• Protein Ratio: The percentage of protein in your tissues compared to total body weight.
• Metabolic Age: An indicator that measures your physical health “status” relative to your actual age by comparing your BMR to the average BMR of people your age.

Yes, tap on any measurement on your dashboard, which will take you to the ‘Data Trends’ page. Then from there, go to ‘All Records’ (top right corner). When in the ‘All Records’ page you can swipe left on any measurement you want to delete. Press the red delete button to delete that measurement.

Go to the App Store on your phone, either Android or IOS. Go to your account in the App Store and you’ll see a section for ‘Upcoming Automatic Updates’, see if the GOLO Wellness Scale is requiring an update and tap ‘Update’ if available.

• If no update is available, your app is completely updated.

You can sign into the app using your GOLO login credentials. If you have not activated your MyGOLO account, you can activate it by visiting golo.com.

To log out:

• Select the Profile icon at the bottom right
• Select Account Information
• Select Log Out
• Once you’ve logged out, you can log back in by using your credentials

Scan the QR code in front of the manual included with the scale. To scan the QR code, you can use the camera on your phone to hover over the QR code.

Or you can go to either the Apple or Google play store on your mobile device to download the GOLO wellness scale app.

Measurements will automatically sync.

• Open the app
• Ensure Bluetooth is turned on
• Click on profile icon
• Select the scale icon (if you have more than one device select correct device)
• Select Member management
• Select add member
• Fill in data for additional member and select save

Select the drop arrow by the Username and select another available user on the list.

No, the scale will retain measurements for a short period of time.

• Open the app
• Ensure Bluetooth is turned on
• Click on profile icon
• Select the scale icon (if you have more than one device select correct device)
• Select device management
• Select Sync scale data
• “unknown” measurements will appear as a ribbon at the top of the user page
• Click the ribbon to open
• Measurements and dates will appear

Measurements can be “claimed” or “deleted”

• To claim: Select the desired measurements. Click claim.
• Measurements that are left may be claimed by other users in the app
• To delete: Select the desired measurements. Click delete.

• While logged in to myGOLO, click on "My Account" in the light blue bar
• Under your profile name, choose "My Wellness Scale Results" from the menu

• Open Settings: Open the Settings app on your Android device.
• Go to Apps or Applications: Depending on your Android version, you'll find "Apps" or "Applications" (or a similar option) in the Settings menu.
• Select the App: Scroll through the list of apps and select the one you want to clear data for.
• Tap Storage: Choose "Storage" or "Storage & Cache" (or a similar option).

Clear Data or Clear Cache:

• Clear Data: This will remove all app data, including saved settings, login information, and other data. You'll need to log back into the app and re-set everything up.
• Clear Cache: This removes temporary files that the app uses to speed up loading and display. Clearing the cache won't delete your data or settings.

Fitness products come with a 60-day money back guarantee. This money back guarantee is good for orders of a product only by a first-time buyer from us, which guarantee is limited to one return per customer per product. The 60-day period begins on the day you receive the product. See GOLO's Terms of Sale and Use for more details.

Yes, there is a 1-year limited warranty. See GOLO's Terms of Sale and Use for more details.