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1-800-730-GOLO (4656)
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Available Monday - Friday
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Terms & Conditions

Customer Support:

GOLO's customer support team is available Monday - Friday, 9:00am to 5:30pm EST, to  assist you with any questions. You can reach our customer support team at 1-­800-­730-GOLO (4656) or via email at support@golo.com.  Please note: Our Customer Service representatives are not trained medical professionals and therefore cannot provide medical advice. All orders can be tracked online. Tracking instructions will be provided in your order and shipping-confirmation email.

Shipping:

GOLO ships all orders the next business day if possible. Orders are shipped via USPS, UPS, FEDEX or other comparable shippers. We offer free priority shipping on all first time orders to all US addresses (2-3 day delivery). Shipping to Canada is $15.00 and does not include duties & taxes – these fees will be due to your post office when your package arrives. Reorders are shipped standard with a 5-7 day delivery time. Credit cards will not be charged unless inventory is available and the order is ready to be shipped.

Telephone Calls & Call Recording:

When you place an order with GOLO, you will be asked to provide us with a telephone number where we can reach you. Your telephone number is required so that GOLO can reach you with informational calls related to your orders. All calls to and from GOLO may be monitored or recorded for quality and training purposes.

Return Policy

GOLO, LLC backs all products including Release® with a 60-­day money back guarantee on your first order. The 60-day period begins on the day that your package is received. If you wish to make a return, please contact us at (800) 730­-GOLO (4656) within the first 60 days of receiving your order for a return authorization number and return instructions. 60-day guarantee is good for first time orders only, limit one per customer. Please contact us to ensure that you are eligible for a refund before returning your product to GOLO;­ returned items that are not eligible for return will not be mailed back to the customer. Please note: in order to receive a full refund, all items returned must be complete. For example, if you are returning a GOLO Rescue Plan, all booklets must be included in your return along with remaining supplements if applicable, in order to receive a complete refund. All requests for refunds and returns must be made within 60 days of the receipt of your package. Your return must be postmarked within 7 days after the return instructions have been issued to you. All orders are shipped out the following business day after order. Requests for order cancellation must be made either by phone or email before 10am EST on the day of shipment. If a request is made after this time, we are unable to stop shipment and the standard return procedure as noted above should be followed in order to receive a full refund.

Please note: GOLO does not pay for return shipping fees. Packages that are returned without a return authorization number and/or packages refused by the customer at the time of delivery will have a return shipping fee deducted from the refund: GOLO Diet Booklets only - $5.00 deduction; Release supplements, GOLO Rescue Plans & all other GOLO products- $12.00 deduction. To ensure proper credit to your account, GOLO recommends that you obtain tracking information on your return package. Please save your shipping receipt until your refund has been received. Refunds are processed within 7 - 10 business days of receipt. Shipping costs are nonrefundable. Credits may take up to 48 hours to appear in your account once they have been processed. Please refer to your financial institution for questions regarding this time frame. GOLO is not responsible for any bank or credit card fees that you may incur. Refunds issued by paper check will be sent via US mail. If you have further questions, please call Customer Support at 1-­800­-730­-4656.

Not For Resale:

The resale and/or repackaging of GOLO Products is unauthorized and prohibited. GOLO Products are only sold directly by GOLO, LLC; GOLO does not have any authorized resellers. Accordingly, GOLO, LLC will not be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to your purchase of products from any entity other than GOLO, LLC directly.

The content, information, designs, materials, functions and data included in and contained on the www.golo.com website (the "Content"), and the products and services marketed for sale on the www.golo.com website (the "Products") are protected by intellectual property and other laws. You must comply with these and any other applicable laws when you use the Content, or purchase or use the Products.

Unless indicated to the contrary and subject to your strict compliance with these terms, you may purchase, access and use the Content and the Products only for personal, noncommercial use, and in connection with your authorized purchase of our products. In connection with these uses, GOLO, LLC grants you a limited, nonexclusive, revocable, nonassignable, personal and nontransferable license to: purchase and use the Products, or access, copy, download, display, view, use and/or print copies of the Content made available on the www.golo.com website on a personal computer, mobile phone or other wireless device, or another Internet enabled device.

Use of Our Website:

By using our websites (www.golo.com) you agree that you are legally bound to abide by these terms and conditions. We may from time to time make changes or additions without notifying you. We encourage you to review our terms and conditions periodically for changes.

Content:

You understand and acknowledge that all content, whether privately or publicly posted or transmitted, is the sole responsibility of the person from whom such content originated. You, not GOLO, are responsible for all content that you post, upload, email, transmit, or make available on the website. GOLO does not control content (GOLO may or may not prescreen content) and does not guarantee the accuracy, integrity, or quality of such content. GOLO will not be liable for any content or loss or damage of any kind incurred as a result of the use of any content made available on the website.

GOLO may access and/or disclose your account and content associated with said account if required to by law or in good faith belief that such access is reasonably necessary to 1) enforce our Terms and Conditions, 2) respond to claims including legal processes, 3) respond to your requests for customer service, or 4) to protect GOLO, its users and the public.

Becoming a Registered User:

When you create an account on our websites, you agree to provide accurate and complete information about yourself. GOLO, LLC has the right to suspend or terminate your account if you are suspected of providing false or misleading information. The responsibility for maintaining the confidentially of your account is yours. GOLO is not liable or responsible for any loss or damage that may arise from any unauthorized use, access, or any other breach of security of your Account. You agree not to: 1) post, upload, email, or otherwise make available any content that is fraudulent, deceptive, unlawful, harmful, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or is otherwise objectionable; 2) impersonate any person, business or entity, including, but not limited to, GOLO and its employees or agents; 3) harass, victimize, intimidate or stalk an individual or group of individuals whether on the basis or religion, gender, orientation, race, ethnicity, age, disability or otherwise; 4) manipulate identifiers in order to disguise the origin of any content; 5) upload, post, email, transmit or otherwise make available: (a) any content that you do not have a right to make available under any law or contract (b) any content that infringes on any intellectual property or proprietary rights of any third party, including patent, trademark, trade secret, copyright, and/or publicity rights or (c) any material that contains software viruses or any other computer codes, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; 6) interfere with or disrupt the Site or servers or networks connected to the Site or interfere with any other party’s use and enjoyment of the Site; 7) gain or attempt to gain unauthorized access to the site, accounts, computer systems or networks via hacking, password mining or any other means; 8) transmit, directly or indirectly, any unsolicited bulk communications, including emails and instant messages; 9) violate any applicable local, state or federal laws, rules and/or regulations or 10) violate these terms or any policy posted on this site.

myGOLO.com membership:

In order to register to become a member of GOLO, you must do so in accordance with instructions throughout this Website. If you elect to become a registered user of GOLO's Website, you agree to provide us with true and accurate information about yourself. Without limiting any other provision of these Terms & Conditions you further agree not to register for more than one account, or create a false or misleading identity on this Website. When you become a member, GOLO will e­mail you news, product information, and offers. You may opt out of these by selecting opt out under your account setup, selecting opt out on any electronic communication, calling customer service at 1­-800­-730­-GOLO (4656), or emailing us at support@golo.com. The GOLO membership is subject to change as the business determines necessary.

Becoming a member:

You must be 18 or older to become a member of GOLO. If you are under 18 you will need to use the account of a parent or legal guardian, who is at least 18 years of age, with their permission. This adult will be responsible for all of your activity on this site.

In order to become a member and have full access to the site, you will need to purchase a GOLO Rescue Plan and provide an email address and create a secure password.

Responsibility as a member:

You are responsible for any activity used on the site that is associated with your account.  

License:

When you submit or post something on www.golo.com, you grant GOLO the license to use such content in any form of media.

Indemnification:

You agree to hold and indemnify GOLO and its subsidiaries, affiliates, officers, agents, and employees harmless from any and all liabilities, claims, demands, actions, suits, losses, obligations, judgments, proceedings, damages, expenses, and costs (including reasonable attorneys' fees), based on, arising from or related to (a) content you post, transmit, submit, modify or make available on the Site; (b) your use of the Site; (c) your connection to the Site; (d) your breach or attempted breach of these Terms; or (e) your violation of any third party rights.

Disclaimer:

Your use of this website is at your sole risk. The GOLO products, content and materials on this website are provided "as is" and without warranties of any kind, whether implied or expressed including but not limited to warranties of title, merchantability, fitness for a particular purpose and non-­infringement. GOLO does not represent that your use will be uninterrupted, timely, secure or free from error or that any errors will be corrected.

Copyright:

You agree and understand that GOLO, LLC shall not be liable to you for anything relating to our website.

Limitation:

GOLO respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us. GOLO, LLC • 630 Churchmans Rd #200, Newark, DE 19702 • 302-­781­-4260  support@golo.com

Children:

Anyone under 18 needs their parent or guardian's permission to use our site.

Health Disclaimer:

GOLO offers weight loss management solutions and information. GOLO is intended only to assist users in their personal weight loss efforts. GOLO is not a medical organization. The GOLO staff cannot give you medical advice or diagnosis. Nothing contained in this website or in the materials provided by GOLO should be construed as a diagnosis or treatment. The information and reports generated by GOLO should not be interpreted as a substitute for physician consultation, evaluation, or treatment. You are urged and advised to seek the advice of a physician before beginning any weight loss regimen. This website is intended for use only by healthy adult individuals who have been cleared by a physician to start a weight loss program or an insulin resistance weight loss program. It is not intended for use by minors, pregnant women, or individuals with any type of health condition. Such individuals are specifically warned to seek professional medical advice prior to initiating any form of weight loss effort or regimen.

General:

The content of these terms and conditions is the entire agreement between you and GOLO, LLC and hereby governs your use of the website www.golo.com. The laws of the state of Delaware shall govern jurisdiction and the limits of these terms and conditions.

GOLO reserves the right the modify, enhance, terminate or otherwise change product benefits and prices from time to time at our sole discretion.

Privacy Policy

Your Personal Information:

Your confidentiality is assured. GOLO does not sell, rent, or lease any personal information to any third parties, for any reason. We use your personal information strictly for internal purposes. We may share your information with companies that perform services for us (such as customer service, fulfillment, and shipping) but they may not disclose your information for other purposes. Your personal information on www.golo.com is not shared or used.

We value the privacy of your personal information. When you enter information such as a credit card number through our ordering system, we encrypt the information using secure socket layer technology (SSL). We adhere to industry standards in order to protect the personal information that is submitted to us. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Opting out of Information from GOLO:

GOLO will e­mail you news, product information, and offers. You may opt out of these by  selecting opt out under your account setup, selecting opt out on any electronic  communication, calling customer service at 1­-800­-730­-GOLO (4656) , or emailing us  at support@golo.com.

Cookies

We use cookies (small text files that are stored on a user’s computer for record keeping purposes) to collect anonymous information about how you use www.golo.com by accessing cookies on your computer. The cookies track information such as how often you visit our site, what pages you view, and where you go after you leave our site. Cookies are not connected to your personal information.

Web Beacons:

We use web beacons to help us manage content on our site by informing us what content is effective. (Beacons are a small graphic with a unique identifier, similar in function to cookies, which are used to track the online movements of web users. Beacons are embedded invisibly on web pages and are not stored on a user’s computer hard drive.) The information gathered by web beacons does not tie into your personal identifiable information.